Simple, fair refunds. Cancel anytime.
Effective date:
Important: Pre-launch billing
BondBridge is currently in pre-launch. Pro and Elite subscriptions are sold as Founding Member reservations — your plan activates and billing begins when BondBridge launches its live trading platform. You will receive an email notification at least 7 days before your first charge. You may cancel at any time before or after launch with no penalty.
1. Cancellation
You may cancel your Pro or Elite subscription at any time from your Account Settings page or by emailing [email protected].
- •Cancellation takes effect at the end of your current billing period. You retain full access until then.
- •No cancellation fees. No questions asked.
- •Annual plans may be cancelled at any time; unused months are refunded on a pro-rata basis (see Section 2).
2. Refunds
Monthly subscriptions
Monthly charges are non-refundable once processed. If you cancel mid-month, your plan remains active through the end of the paid period and you will not be charged again.
Annual subscriptions
If you cancel an annual plan within 30 days of purchase, you are entitled to a full refund. After 30 days, we will refund the unused portion of your annual subscription on a pro-rata monthly basis (i.e., the number of full months remaining × the equivalent monthly rate).
14-day free trial
Pro and Elite plans include a 14-day free trial. You will not be charged during the trial period. Cancel before the trial ends and you will never be billed.
Priority waitlist upgrades
One-time priority waitlist upgrade payments ($29) are refundable within 7 days of purchase if you have not yet been assigned a priority position. After position assignment, these payments are non-refundable.
Platform delays
If BondBridge has not launched its live trading platform within 18 months of your subscription start date, you are entitled to a full refund of all subscription fees paid. Contact us at [email protected] to request this refund.
3. How to request a refund
Email [email protected] with:
- •The email address associated with your BondBridge account
- •Your Stripe receipt or order number (optional but speeds processing)
- •The reason for your refund request
We process eligible refunds within 5–10 business days. Refunds are returned to the original payment method.
4. Chargebacks and disputes
We encourage you to contact us before initiating a chargeback. Most issues can be resolved quickly by emailing [email protected]. Chargebacks that are found to be fraudulent may result in account suspension.
5. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. Continued use of BondBridge after the effective date constitutes acceptance of the updated policy.
Questions?
Email us at [email protected] or visit our FAQ page. We typically respond within one business day.
BondBridge LLC · 1000 N West St, Suite 1200, Wilmington, DE 19801